Companies make use of Field service management software to perform activities like dispatching technicians, tracking vehicles, scheduling work, supporting driver safety, tracking employee activities and many more. Any good software can help businesses minimize expenses and also enhance productivity. With the help of the right software, a company can do route planning, access customer data, manage orders, and many more.
Field service management software such as Predix is commonly used by organizations, which handle installs as well as repairs of work tools or facilities. Any field service management software can manage each feature of field services like job scheduling as well as reporting. There are standard features you need to understand when searching for field service management software.
Standard features to consider when searching field service management software:
- Job Scheduling & Dispatching
The most essential aspect of any field services is getting a job done. Therefore, the FSM software’s workforce management solution is an important feature. With this type of software, you will find it easy when it comes to job scheduling, as well as dispatching field service technicians for activities such as on-site service. Depending on the schedules of your technicians, FSM software has the capability of automatically preparing them for new tasks as they come by.
The scheduling process is important because it helps technicians know what and exactly where their new job will be. It is important to look for service management software, which optimizes scheduling. Software which can triage tasks depending on the harshness of the matters at hand can help you get the quality of services you had envisioned. Software which dispatches technicians depending on the jobs scheduled previously can also offer the quality of service you have been dreaming of.
- Part Inventory Management
Any good field service management software can have a positive impact on your asset management efforts because of its ability to monitor the inventory used by technicians. Your technicians are likely to use the same sections or parts to perform various repairs and tasks. Therefore, it is necessary to ensure that such parts are properly stocked at all times. Field service management software, which has parts inventory management characteristics, can help you check those inventory levels.
When technicians make use of or take apart, everything becomes noted within the system. The good thing about this is that it keeps an accurate record or information about your stock. Several field service management programs issue a notification when an inventory for a given part gets to a predetermined level. This will help you understand when to order more.
- The case, contact as well as order management
You know what? Tracking as well as checking your customer service may not be that easy. Do you know why? Well, it’s because it is normally dealt with by just talking over the phone. Any good field service software will enable you to monitor it by simply tracking or noting the incoming calls from your buyers. Getting correct and accurate information will help you enhance your customer service as well as customer satisfaction.
Getting the right field service management software can have a positive impact on the growth of your business. It can help you perform activities like tracking vehicles, dispatching technicians, tracking employee activities, and scheduling work. Any good software will not only minimize the expenses of your business, but it will also improve its productivity.