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Advantages of Server Management Services With the advent of the internet and its growing accessibility, people and businesses around the world are able to do business with one another. In order to create awareness of their products or services and to facilitate e-commerce, businesses today strive for online presence through its websites. Website complexity is increasing every day. This has paved the way for newer opportunities in the IT field, and everyone is jumping in offering hosting services and forcing everyone to up their game in order to survive the competition. Server management services and other support services like server security, maintenance, server support, and server migration as well as web hosting technical support are now being outsources to third party vendors, who are experts in the field, by web hosting service providers as a response to the challenge. What are the advantages of outsourced server management services?
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One benefit of having sever management services is the assurance that if anything happens to your servers you can be sure that there offer round the clock services to do the troubleshooting. It not only reduces the down time of the websites, you also maintain happy clients.
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Depending upon the contract, outsourced support also includes services like assigning a dedicated team of professional to monitor servers from a number of locations, to report downtime and uptime, to do security audits of servers, and to take preventive measures to keep away malware, viruses, and other security threats. With outsources server management services, business can focus on what is more important to them than doing tasks that are not their expertise. Setting up new servers, installing firewalls, and assisting server migration are the other services offered by server management services if the business is thinking of expanding. With outsourced service management services, there is a financial benefit since there will no longer be an need to invest in costly infrastructure and to hire specialized customer service and technical staff that will increase cost and give additional administrative burdens to the company. There are no real disadvantages to outsourcing server management services if the business carefully selects its outsourcing partner and the service levels are discussed beforehand. Here are some of the things to consider before choosing a support vendor. Budget for outsourcing, previous experience and reference from other clients, support quality measured in terms of personnel’s communication skills and technical expertise, minimum set of services offered by the vendor or price-service comparison, are the things to consider before choosing a support vendor. Limits on maximum initial response time as well as time to resolve an issues should be set. There should also be SOP for responding to emergency situations and for settling any grievances.